Home | Our Approach
We deliver measurable business benefits.
Here's how.
First of all, we listen.
Because, to deliver business benefits, we need to understand your strategic aims and the commercial context you operate in. That's why we'll ask you lots of questions to get to the heart of your business/communications challenge.
We'll then be able to give you best advice, to consult to find the right technology for you. The answer may be off-the-shelf and delivered entirely by our in-house resources. Or it may be to design a solution from our best of breed partners, or to develop a completely new solution.
Whatever the approach, you can be sure that it will meet your needs and yield real competitive edge.
We want you to view the staff here as part of your team - so we'll introduce you to the people who'll be working on your solution. Every one of them. You'll have direct access to the team at all times, although you will have a dedicated point of contact who will facilitate access to these resources and manage the relationship. We frequently use extranets to work with our clients.
And if it fits with you, we'll ask you to induct us effectively in your business upfront - and later on we might even ask to work from your offices so we can really get to know you and your business.
Above all, we manage your projects and budgets like they were our own. It's this approach that has led to excellent client retention - many of our high profile clients have been with us for over five years.
Structuring our resources
Our office is structured to ensure that your dedicated team will have the right resource at the right time:-
- Client Management
- Project Management
- Creative
- Web Development
- Interwoven Practice
Maintaining the service
Our care and commitment to you doesn't simply stop when your project "goes live". We will be with you from this point forward to manage any support or maintenance requirements, large or small.
We manage and track requests for support and maintenance through our unique secure online extranet, RealTrack.
This simple and effective system gives you total control. It enables you to initiate and monitor the progress of requests online and provides you with a comprehensive audit trail. Clients value this facility highly. Indeed it is one of the reasons why we enjoy such exceptional customer loyalty.
As with our solutions themselves, the management of your support agreement can be tailored to your exact requirements.
To see RealTrack please email sales@realise.com and we will provide you with a log in and password facility.
